Responsible Gaming
Our Commitment to Safe Gaming
Gaming Should Be Entertainment, Not Income
Online pokies should be enjoyed as a form of entertainment only. They are games of chance and should never be viewed as a way to make money or solve financial problems. Always gamble within your means and only with money you can afford to lose.
Age Verification & Legal Requirements
All players must be 18 years of age or older to participate in online gambling in New Zealand. It is illegal for anyone under 18 to gamble. We take age verification seriously and reserve the right to request proof of identity at any time. Parents and caregivers: please monitor your family's online activities.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may be developing a gambling problem:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials (rent, bills, food)
- Hiding or being dishonest about your gambling activities
- Neglecting family, friends, or work due to gambling
- Feeling anxious or irritable when not gambling
- Increasing the amount wagered to get the same level of excitement
- Unsuccessful attempts to reduce or control gambling
- Borrowing money to gamble or pay off gambling debts
- Lying to family or friends about gambling
- Using gambling to escape problems or negative emotions
Self-Help Tools & Controls
We provide tools to help you manage your gaming responsibly:
- Deposit Limits: Set a maximum amount you can deposit in a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a set timeframe
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Self-Exclusion: Take a break from gambling by excluding yourself from your account for a period you choose
- Session Time Limits: Set automatic limits on how long you can play in one session
Contact our support team to activate any of these tools on your account.
Support Organizations & Resources
If you're concerned about your gambling or need support, help is available:
New Zealand
- Gambling Helpline (Aotearoa): 0800 664 262 โ Free, confidential support available 24/7
- Problem Gambling Foundation: www.pgf.nz โ Information and resources for problem gambling support
International Resources
- GamCare (UK): www.gamcare.org.uk โ Support and counselling services
- GamStop (UK): www.gamstop.co.uk โ National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au โ Counselling and support
- Responsible Gambling Council (Canada): www.responsiblegambling.org โ Research and resources
- National Council on Problem Gambling (USA): www.ncpgambling.org โ Helpline: 1-800-522-4700
If You Need Help, Reach Out Today
Problem gambling can affect anyone. There is no shame in seeking help. If you or someone you know is struggling with gambling, please contact the Gambling Helpline (Aotearoa) on 0800 664 262 or visit the Problem Gambling Foundation website. Professional counsellors are available to support you confidentially and free of charge.
Remember: Help is available, and recovery is possible.
familyplanner.co.nz is committed to promoting responsible gaming. We encourage all players to gamble responsibly and to use the self-help tools available. This content is provided for informational purposes and does not replace professional advice from a qualified counsellor or healthcare provider.